• Delivery

  We deliver every parcel with PostNord, and returns go with PostNord too. At checkout you choose whether to have the delivery sent to a service point, a parcel locker or to your door. You can redirect a parcel to another service point — this is done in the PostNord app once the parcel is on its way to you. We ship our parcels with the strictest identity requirements, so the personal identity number of the person receiving/collecting the order must match the person who signed the rental agreementFew readers

• Can you guarantee my order arrives on the stated day?

  We guarantee that we ship your order on time, using a delivery method that should get the equipment to you on the arrival day you chose. If we are late sending it, that is on us — we will get in touch and sort it out with you. Delivery itself is outside our control. Our delivery partners are of high quality, but things do sometimes go wrong, and weather and other external circumstances can play a part. We do not automatically see that a parcel is stuck — so if you notice the delivery isFew readers

• What are my options if my order is delayed?

  If your shipment is delayed because of a mistake by the carrier, we can offer a refund of the outbound shipping cost, and either extend your order by the length of the delay or refund you for the part of the rental period the equipment did not arrive in time for. If the parcel arrives too late for you to use it, we can recall the parcel and issue a full refund. In many cases we can also send out a replacement order to meet you at a different destination, if your order was for a trip and the delFew readers

• Is my order guaranteed to arrive at a specific time?

  Unfortunately we cannot guarantee a specific delivery time for any of our delivery services. We send the parcel in time for it to arrive no later than the arrival day you chose — but it may turn up at any point during that day. With home delivery PostNord delivers right up to 22:00 in the evening. This applies to our standard shipping options. If your order needs to arrive at a specific time, write it under "Add a message" at checkout and we will contact you to see whether we can find a solFew readers