Delivery

We deliver every parcel with PostNord, and returns go with PostNord too. At checkout you choose whether to have the delivery sent to a service point, a parcel locker or to your door. You can redirect a parcel to another service point — this is done in the PostNord app once the parcel is on its way to you. We ship our parcels with the strictest identity requirements, so the personal identity number of the person receiving/collecting the order must match the person who signed the rental agreement with BankID here at Flexfoto for the order to go through.

Bear in mind: if you book home delivery, PostNord delivers right up to 22:00 in the evening. If you need the products on a particular day, we recommend choosing an arrival day one day earlier — the price difference is marginal.

The PostNord app

We strongly recommend installing and using PostNord's app for iOS and Android. Once installed, also make sure you register your phone number and/or email address in the app, and use the same details when you order from Flexfoto — then all your parcels, and returns, are added to the app automatically. With the PostNord app you can:

• Track your Flexfoto shipments and returns
• Get digital notifications
• Collect parcels without ID when BankID is used
• Manage and track returns
• See the size of the parcel
• Search for service points and opening hours

The app is available for iOS and Android. Download it from the App Store or Google Play. If you would rather not download the PostNord app you can track your shipment directly at postnord.se.

Only Nordic Swan Ecolabelled and carbon-offset transport

We use only PostNord's Nordic Swan Ecolabelled delivery methods. The Nordic Swan Ecolabel guarantees a delivery that meets strict requirements on climate performance and high energy efficiency. Nordic Swan Ecolabelled e-commerce transport is an official third-party label with 20 demanding criteria across all of PostNord's e-commerce deliveries — climate, environment and social conditions. On top of that we carbon-offset all our transport.

Returns

We aim to make returns as smooth as possible. Pack it in the same box you received and tape it up securely. You can choose to return via a PostNord service point or book a pickup, where PostNord comes to your home to collect the parcel. You choose whichever suits you best! Do read more about our returns.

Updated on: 12/08/2026