• What happens if I am late with my return?

  Tell us straight away — then we will sort it out. An extension is usually the easiest and cheapest option, and it can be arranged as long as the equipment is not booked by someone else. Without an agreement, the late fee in the rental terms applies: 1.5 × the daily rate per commenced day. We are happy to help you find a service point nearby or book a pickup. We usually send a return reminder about a day before the rental period ends. If you still forget, or lifFew readers

• Why do I pay more in total to extend a 7-day rental to a 14-day one than a 14-day rental costs?

  This applies once the equipment is on its way or already with you. If we have not shipped the order yet, we recalculate the whole rental for the longer period instead — so fourteen days costs exactly what booking fourteen days from the start would have. Once the equipment is out, the price is built to encourage renting for the longest time you might need a product, and returning it early for a partial refund instead — rather than renting for the shortest time you might need the product. We do tFew readers

• How is the late fee calculated?

  The late fee follows § 14 of the rental terms: 1.5 × the product’s daily rate for every started day the return is late. The daily rate is the price for one day — the same price shown first in the price ladder on the product page — not a share of what the whole rental cost. If the rental is seven days or longer and you are a single day late we usually waive the fee — but that is goodwill on our part, not a right, and we need to hear from you. Get in touch — then it is only a late fee If youFew readers

• I forgot to send back one of the products or an accessory!

  No problem — these things happen! But tell us straight away. We will send instructions on how to send the product back separately. If you do not tell us and we only discover it when we receive your rental and go through it, we charge a late fee and/or replacement cost for the missing products or accessories. We will of course get in touch when we discover it, and if you send the missing item back straight away you avoid paying the replacement cost.Few readers

• Can I extend my rental?

  As long as nobody else has booked the equipment, we are happy to extend your rental. The easiest way is to do it yourself: sign in to your account, open the booking and choose “Keep the equipment longer”. You will see straight away whether the equipment is free and what the extension costs before you confirm. It works right up until the return day. If that does not give you an answer, or you would rather talk to us, [get in touch](https://flexfoto.se/en/kontFew readers