Question 1

Do you sell used equipment?

Accepted Answer

Not at the moment. We have loose plans to offer this later on. Contact us with an email to say you would like this — it helps us get a picture of how much interest there really is.

Question 2

How is the rental period calculated?

Accepted Answer

The rental period is calculated like this. It starts from the later of either:

The day the first delivery attempt was made
or the first day your rental was due to start — whichever is later. In other words, if there is a delay in transit you do not pay for it.

The rental then runs in whole days. Both the arrival day and the return day count as rental days and are included in the price. The equipment must be handed over to PostNord by 18:00 at the latest on the return day — you choose whether to drop it at a service point or book a pickup at home. You may return it earlier, in which case you are refunded for the rental time you did not use.

Question 3

What you are paying for in the shipping

Accepted Answer

Short answer: two journeys instead of one, heavy and insured goods — and we do not add a krona.

When you shop in an ordinary web shop the parcel travels one way. With us it always travels two: out to you, and home to us again. That alone makes the cost double the shipping prices you are used to.

This is what is included:

The return shipping. You never pay extra to send the equipment back. You choose whether to leave the parcel at a PostNord service point or to book a pickup at your door — pickup is included for everyone, no matter how you chose to receive the delivery.

Proper packaging. The equipment travels in a protective hard case, not in a bag. That makes the parcels heavy and bulky — and PostNord charges by weight and size.

Insurance at replacement value, both ways. Every shipment is insured for what the equipment costs to buy new, the whole time PostNord has it — out to you and home to us again. If a lens worth 40,000 kr is crushed in transit, the insurance covers it, not you.

PostNord's best services. We ship with strict identity checking — only the person who signed the rental agreement can collect the parcel — plus fast delivery and full flexibility for you as the recipient. In the PostNord app you can redirect the parcel to another service point or choose a time for the home delivery.

Nordic Swan Ecolabelled and climate-compensated transport. We use only PostNord's Nordic Swan Ecolabelled delivery methods, and we climate-compensate

Question 4

Can I return an order early and get money back?

Accepted Answer

Yes! If you want to return an order early, you get back the difference between what you have already paid and what you would have paid for the time you actually had the equipment. Just make sure you tell us when you send the equipment back so that we can arrange a refund.

Note, however, that for rentals shorter than 7 days there is very little difference in price, so a refund on a 4-day rental versus a 2-day rental, for example, is extremely small.

NOTE: our shortest rental time is one day, so if you return the products immediately on receipt, you will still be charged for a one-day rental.

Question 5

Why can I not start the rental on a particular day?

Accepted Answer

When you book your rental, the date picker has some restrictions. Here is what they mean:

Days you cannot choose as an arrival day

Gul prickad kant

The arrival day — the day the equipment is delivered to you — is always a Tuesday, Wednesday, Thursday or Friday, and never the day after a public holiday. A rental can of course include weekends and public holidays; this is only about which day it can begin. The reason is that we hand the parcel to PostNord the day before, and neither we nor they work weekends or public holidays.

The price difference between, say, a 3-day and a 4-day rental is marginal — try it yourself. It does not cost much to add a day or two.

Public holidays

Gulmarkerat datum

Swedish public holidays cannot be chosen as an arrival day, nor can the day after one, because no freight moves then.

A greyed-out day

Utgråat datum

This means the product is fully booked, already rented out, or the day is too soon for the parcel to arrive in time. Order before 18:00 and the equipment can be with you in as little as two working days. If you need to rent sooner than that, call us or use

Question 6

What does sealing mean?

Accepted Answer

Sealing means you pay 50% of the rental price to have a "backup camera" sent to you — half price, however long the rental is. If the seal comes back intact, that is all you pay. If you break the seal you have had the equipment available as fully usable gear for the whole rental, so the full rental applies plus a 100 SEK handling fee for re-sealing and inspection. It exists for professional photographers who need backup equipment with them — "just in case" equipment — should their main camera and/or lens break or similar.

So choose sealing when you do not expect to need the equipment. You pay 50% of the price if you choose sealing; if the seal is broken, the full rental applies plus a 100 SEK handling fee. Adding a sealed spare therefore does not cost anything extra.

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