What happens if the equipment is damaged when I receive it?

Send us an email about the damage within 24 hours of collecting the parcel. We will look at whether we can send you a replacement product, or simply note the damage. If the damage is such that you cannot use the equipment, we will refund the full cost of the damaged products — after we have verified the damage once the product is back with us.

Updated on: 26/07/2026