What are my options if my order is delayed?

If your shipment is delayed because of a mistake by the carrier, we can offer a refund of the outbound shipping cost, and either extend your order by the length of the delay or refund you for the part of the rental period the equipment did not arrive in time for.

If the parcel arrives too late for you to use it, we can recall the parcel and issue a full refund. In many cases we can also send out a replacement order to meet you at a different destination, if your order was for a trip and the delay means the parcel arrives after you have left.

Updated on: 26/07/2026