Question 1

Everything about returns

Accepted Answer

Remember that you must always hand over the package to PostNord no later than 9:00 AM the day after your last rental day. It’s better to rent for one extra day—it’s cheaper than paying a late fee.

Before the return

Carefully check that all the equipment included in your rental is returned. Any original packaging, cables, accessories—everything must be included to avoid additional charges later.

Use the same packaging materials that were in the box when we sent you the rental, to ensure nothing gets damaged on the way back.

Tape the package securely and make sure it is properly sealed.

Our returns are handled by PostNord. You now have two options for returning your rental: either schedule a pickup or drop it off at a service point.

Pickup

Return pickup is included if you selected home delivery, but you must be physically present when they arrive due to security reasons. You don’t need to print or attach a shipping label—the driver will bring it when the pickup is booked. You can book the return in several ways:

Easiest: Use the PostNord app. Make sure your email address and/or phone number are registered in the app—then shipments to and from Flexfoto will automatically appear. You can also manually add shipments; you’ll receive a link and shipment ID via email and SMS after we’ve shipped your rental. Then the option to book a pickup will appear automatically in the app.
Alternatively: Scan the

Question 2

What is included with the rented gear?

Accepted Answer

Many product pages have an “Included with the item” section that provides this information. In short, the items come with whatever we received from the manufacturer: if a lens includes a lens cap when purchased, it will be included when you rent it. Camera bodies come with a battery and a charger. For manuals and instructions, we refer to the manufacturers’ websites – everything like that is available online. If you need help finding a specific manual, just reach out to us and we’ll fix it right away!

||| Everything included with your order must also be returned: lens caps, battery chargers, bags and cases, tripod collars, etc., are expensive and we need them back to include with the next rental. If the order is returned incomplete, we will unfortunately have to charge you to replace the missing items. Lens caps usually cost SEK 400–800, tripod collars SEK 1,500 and up.

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