I cannot find my return QR code!

No problem! When we shipped the order from us, you were sent a QR code by SMS and email from PostNord — show that QR code at a PostNord service point and they will print the shipping label for you on the spot. That SMS and email come from PostNord and look like the example below: If you cannot find the text message or the email, the same QR code is in your account — open the booking and click “Return & QR code”. You need no password: enter the email address you booked with and we send a one-time code. The code is also in the letter that came in the parcel.

If you would rather return via pickup than a service point, visit returns.postnord.com and enter the shipment ID you were given for the return in the email from us — no shipping label is needed, the driver brings it. You can find that shipment ID in several places:

• in your account — open the booking and the return’s shipment ID is there. It works whether or not you were signed in when you booked.
• the email you got from us when we shipped your rental from our warehouse — click "Track" next to the tracking number named "Retur upphämtning" and you go to the pickup booking page
• in the packaging you got a letter from Flexfoto with return information, which has a QR code you can scan to reach the pickup booking page — it also has the QR code you show at a service point so they can print the shipping label

You are of course also welcome to contact us and we will sort it out quickly and easily!

Updated on: 31/07/2026